Facilities Management

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People in the facility management (FM) field often report a desire for a guide who can steer them to success as they manage their service delivery. Many times they turn to The Friday Group with the hope that the standards and models the firm provides will ensure that FM's contribution to the corporate workplace is both understood and valued.

The Friday Group believes FM practitioners can best make balanced and thoughtful decisions by having well-developed diagnostic, analytical, business and management skills. By customizing research, diagnosing problems, creating appropriate solutions and building institutional capacity, The Friday Group guides FM professionals, acting as their beacon through decision-making and leadership processes.

Strategic Planning

All too often, facility management organizations identify their goals but fail to plot a course of action to achieve them, thus compromising their perceived value to the parent corporation.  

Strategic Sourcing Plans

Often in conjunction with organizational assessments, or as a result of a senior management directive, The Friday Group assists in the development of a strategic sourcing plan.  

Marketing Plans

In business, the success of a product or service often depends upon the way it is marketed.  

Market Research for FM Service Providers

Throughout the years, The Friday Group has earned a reputation as a firm that understands the business and population of the facility management industry.  

Organization Assessment, Development & Re-Engineering

Facility management organizations are dynamic entities. They change dramatically when the parent company reorganizes, merges with or acquires another company, downsizes, or announces a process improvement effort.      

merger & Acquisition Positioning

To accommodate growth through merger and acquisition, companies must perform due diligence to determine if the candidate company adds value in terms of return on investment, financial potential, business and cultural compatibility, philosophy and practices, among other concerns. FM organizations, while not a lead player in due diligence activities, nonetheless need to be included in the process.  

Customer Service Assessment

The customer defines quality in FM, and customer satisfaction determines whether the facility management organization is successful in delivering timely, appropriate services.  

Customized Training

To provide FM professionals with the tools necessary to chart their own course, The Friday Group designs and delivers customized training programs, workshops, seminars and presentations.