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Listen to Stormy Friday talk about FM with General Alexander HaigFacilities Management
Our facility management (FM) clients look to us for fresh ideas and practical tools to help them manage their service delivery. Customers worldwide know and trust The Friday Group to provide highly specialized expertise, team approaches and thoughtful business practices to their FM challenges.
Strategic Planning Services
Through strategic planning an FM organization can link its service delivery to the company's mission to ensure the FM contribution is valued by corporate management.
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Organization Assessment, Development and Re-engineering
A trademark service of The Friday Group is the development of effective, agile and entrepreneurial FM organizations and companion service delivery structures.
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Strategic Sourcing Plans
The Friday Group assists FM organizations determine the best mix of resources to create a quality, cost-effective service structure.
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Merger and Acquisition Positioning
The Friday Group assists FM organizations with corporate mergers and acquisitions through FM due diligence, identifying strengths and challenges of the new corporate FM entity, and mapping a plan for its migration and implementation.
Customer Service Assessment
The Friday Group has become an international authority on helping FM organizations assess customer satisfaction and strengthen customer relations.
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Marketing Plans
The Friday Group is a strong proponent of marketing FM services to customers and has been a pioneer in the integration of a marketing plan into FM functions.
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Customized Training
The Friday Group designs and delivers customized training programs, workshops and seminars in several different areas: marketing; customer service; quality management; strategic planning; and organizational effectiveness.
Market Research for FM Service Providers
We assist outsource firms with market research on current and potential products and services in order that they may re-direct and/or strengthen their efforts with marketing.
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