Articles & Videos
Ms. Friday has written a multitude of articles for the facilities management (FM) industry. She also has been interviewed as an industry expert, as well as having appeared on television shows such as 21st Century Business with General Alexander Haig. Click the links below to view them in full.
Articles
Cover Story
For FM Success, Focus on New Customer Service Strategies How facilities managers deliver customer service has changed over the years. Here's what you need to know to stay current and create happy occupants and C-suiters. 
Cover Story
Turning Complaints Into Kudos Here's why occupants complain and how facility staff should respond 
Cover Story
Opening Doors Tired of being a corporate outsider? An understanding of critical business topics can make insiders of FMs |
Cover Story
Short staffed? When tight staffing is a fact of life, FMs need survival strategies. 
Cover Story
Thinking Like a Leader Facility managers who want to reach the next level have to see their jobs—and themselves—in a new way 
Cover Story
Next Move? Uncertainties in the business climate make a new kind of FM strategic planning critical 
Cover Story
Making Change Last In difficult economic times, facility executives may be under pressure to undertake dramatic change. These efforts begin with a bang, but too often end with a whimper. Inside, a look at steps facility executives can take to ensure long-term results |
Click here to view additional articles Ms. Friday has written for facilities.net.
|
Click here to view additional articles Ms. Friday has written for Building Operating Management.
|
Videos
NFMT Baltimore 2017
Balancing Act: How to Hold Steady in a Fast-Paced FM World Click to view this video 
The One-Minute Pitch to the CEO
Click to view this video |
|
