About The Friday Group

The goal of The Friday Group is to provide our clients with creative vision, quality resources and a partnership approach involving comprehensive research, problem solving and personalized attention.

The firm's founder and President Ms. Stormy Friday, IFMA Fellow, has assembled a small, dynamic team of core associates that is augmented by a global network of specialized consultants. Ms. Friday is internationally recognized in the field of facility management, having authored several professional FM books, served on the IFMA Board of Directors, the BOMI Board of Trustees, and acted as adjunct faculty for graduate and undergraduate FM programs. She has lectured, consulted and provided training in over thirty countries for both corporate and government clients.

The Friday Group has developed the talent for taking proven management, marketing and customer service concepts and tailoring them to industry-specific needs. Stormy fully understands that in order to develop dynamic organizations in any market segment staff and managers must have sophisticated leadership skills and proven diagnostic capabilities. Her organization development work centers on building manager and staff capacity to embrace and use change as a positive organization force.

Stormy is a dynamic public speaker. Her audiences learn about the importance of organization design and staff development, the power of strong customer relationships and the value of measured planning. At the same time, they take away practical management tools and techniques, explore the experiences of other companies and hear amusing stories. Her expertise in organization configuration, marketing and customer relationship development provide a fresh approach to organization sustainability.

Having pioneered the use of marketing and management techniques within the facility management industry, Stormy has achieved international acclaim. She has received the highest honor of IFMA Fellow and the 2002 Distinguished Author Award for Instructional Materials for her contributions in designing and developing management skills training and educational programs.

Publications

Quality Facility Management: A Marketing and Customer Service Approach
As an international leader in management consulting for facility management, The Friday Group has been instrumental in developing specialized books that have received acclaim and recognition. The firm's founder and president co-authored Quality Facility Management: A Marketing and Customer Service Approach (Wiley & Sons, 1995), the only book that has been written on quality specifically for FM practitioners.

Stressing the facility manager's role as pro-active strategist and marketer, this compact, up-to-the-minute, user-friendly guide provides a detailed explanation of the tools and techniques needed to implement a customer service program. Covers all current management theory including TQM and the business climate of rightsizing. Includes self-evaluation forms, quizzes, exercises and checklists which enable readers to assess where their department is and how they can set benchmarks for improvement.

Organizational Development for Facility Managers: Tracing the DNA of an FM Organization
The firm's president completed the book Organization Development for Facility Managers: Tracing the DNA of FM Organizations in February, 2003 (AMACOM). This book also is the only one of its kind of organization development written exclusively for the practice of FM.

This book shows facility management professionals how to develop, achieve, and sustain organizational effectiveness. In addition to demonstrating the importance of organization development in FM, the book accelerates real-world implementation with a variety of charts, graphs, and case examples, plus entire sections on structuring FM organizations; understanding and influencing group behavior; assessing, motivating and rewarding FM staff; and preparing FM organizations for challenge and change in the business landscape.

The Friday Group's president also is a contributing author to Facility Design and Management Handbook (McGraw Hill, 2001) and numerous FM publications and periodicals.