Through strategic planning an FM organization can link its service delivery to the company’s mission to ensure the FM contribution is valued by corporate management.

(Pop-up Window) The Friday Group facilitates the development of a strategic plan by identifying vision, mission and core competencies; determining goals and objectives; creating action plans; and assigning time frames and action item responsibility to staff.

A trademark service of The Friday Group is the development of effective, agile and entrepreneurial FM organizations and companion service delivery structures.

(Pop-up Window) Using The Friday Group’s Business Unit Model © process, we analyze business drivers and their impact on FM services in order to create the optimum organization configuration. We also develop Service Level Agreements between FM organizations and customers, assess staff capabilities, develop position descriptions and create organization handbooks, including Policies and Procedures Guides.

The Friday Group assists FM organizations determine the best mix of resources to create a quality, cost-effective service structure.

(Pop-up Window) We determine core competencies, assess and provide recommendations on the pros and cons of outsourcing the non-core services. We review industry standards, best practices and benchmarking data and develop comparison reports with that data for FM organizations to use in assessing their value. The Friday Group also assists in the development of specifications, RFP documents, and participates in the bid review process.

The Friday Group assists FM organizations with corporate mergers and acquisitions through FM due diligence, identifying strengths and challenges of the new corporate FM entity, and mapping a plan for its migration and implementation.

The Friday Group has become an international authority on helping FM organizations assess customer satisfaction and strengthen customer relations.

(Pop-up Window) The Friday Group assesses customer perception of service through focus groups and individual interviews, reviews an organization’s customer satisfaction data, and designs or updates their measurement tools.

The Friday Group is a strong proponent of marketing FM services to customers and has been a pioneer in the integration of a marketing plan into FM functions.

(Pop-up Window) The Friday Group develops marketing materials, enhances staff presentation skills, and recommends marketing opportunities for the FM organization to participate in.

The Friday Group designs and delivers customized training programs, workshops and seminars in several different areas: marketing; customer service; quality management; strategic planning; and organizational effectiveness.

We assist outsource firms with market research on current and potential products and services in order that they may re-direct and/or strengthen their efforts with marketing.